Refund policy

Easy returns within 30 days.

Returns & Exchanges Policy

We offer a 30-day return policy, meaning you have 30 days from receiving your order to request a return for change of mind or incorrect size.

Eligibility for Returns

To be eligible for a return, items must:

  • Be unworn, unused, and in original condition

  • Have original tags attached

  • Be returned in original packaging

  • Include proof of purchase

Change of Mind Returns

Change of mind returns are accepted provided the item is in saleable condition and meets the eligibility requirements above.

How to Start a Return

You can request a return by:

Once your return is approved, items must be sent at your own cost to:

Wild West Sisters
125 The Old Oaks Road
Grasmere NSW 2570

Items returned without prior approval will not be accepted.

Sale Items

All SALE items are final sale.

  • No refunds or exchanges are accepted unless the item is faulty

  • Please choose carefully when purchasing sale items

Faulty or Incorrect Items

Please inspect your order upon delivery.
If you receive a faulty, damaged, or incorrect item, contact us immediately at hello@wildwestsisters.com.au so we can resolve the issue promptly.

Exchanges

To ensure the fastest turnaround:

Refunds

Once your return is received and inspected, we will notify you of approval.

  • Approved refunds are issued to the original payment method

  • Please allow up to 10 business days for processing

  • Banks and credit card providers may take additional time to finalise the refund

If more than 15 business days have passed since approval, please contact us at hello@wildwestsisters.com.au.

Non-Returnable Items

  • Gift cards are non-refundable